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How to cancel a British Airways flight - your options The first place to go if you want to cancel a flight is the 'Manage My Booking' portal on the British Airways website. You'll need to provide the lead passenger's name and your booking reference, which you should find on your confirmation email or e-ticket¹. Here, you'll see the options available to you for amending or canceling your booking, and whether any fees will apply. You can also call up British Airways customer services to discuss canceling or amending a flight. Have your booking reference ready and call the number available between 6 am and 8 pm consistently.