Even in more developed markets (US, EU, Australia) more than 50% of banks do not provide fully digitized services, according to Avoka’s “State of Digital Sales in Banking Report”. Banking leaders acknowledge that the future is mobile and that the role of the branch, powered by sensors and beacons, is changing from a core enabler of banking services to a smart consultation and financial center. This digitization is also improving banking data and allowing banks to personalize and optimize their customer service through bots, new products and better sales targeting. Banks have also become more involved in the startup space and are also looking to invest or collaborate with existing fintech startups. This panel explores how regional banks are leveraging digital technologies to drive growth and build competitive advantage. It also explores the best innovation strategies that MENA banks are pursuing, including investment in new tech to enhance online and offline experience.
Andreas Skopal, Group Chief Digital Officer, Gulf International Bank
Stephen Monaghan, EVP - Digital Banking, Riyad Bank
Sami Al-Rowaithey, Chief Digital Officer, Samba Financial Group
Moderator: Karl Tlais, Advisor, Board Member, Holon Global Investments and Fly365